Shipping Policy – Hoor Beds

At Hoor Beds, we are committed to providing efficient and reliable shipping services to our customers. Please read this Shipping Policy carefully to understand our delivery procedures.

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1. Delivery Timeframe

1.1. Standard Delivery: We aim to deliver your order within 5–7 working days from the date of purchase.

1.2. Delivery Location: Delivery is to the ground floor main entrance only. For apartment or multi-storey buildings, delivery will be made to the ground floor reception area.

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2. Shipping Methods

2.1. Carrier Selection: We use reputable shipping carriers to ensure safe and timely delivery. The carrier may vary depending on the product type, size, weight, and destination.

2.2. Tracking Information: Once your order is shipped, you will receive a tracking number or a link to monitor the progress of your shipment and estimated delivery date.

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3. Shipping Charges

3.1. Free Shipping: We offer free shipping on all orders.

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4. Shipping Restrictions

4.1. Geographic Limitations: Currently, we ship within the United Kingdom only.

4.2. P.O. Box Addresses: We cannot ship to P.O. Box addresses. Please provide a valid physical address for delivery during checkout.

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5. Delivery Process

5.1. Notification: Once your order is dispatched, we will send an email confirmation including tracking details and delivery instructions.

5.2. Delivery Attempts: The carrier will attempt delivery to the provided address. If no one is available, they may leave a notification or arrange an alternative delivery.

5.3. Signature Requirement: Some deliveries may require a signature to ensure safe receipt. If unavailable, follow the carrier's instructions to reschedule or collect your package.

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6. Order Changes and Cancellations

6.1. Change Requests: Changes to shipping details may not be possible once the order is placed. Please review your order carefully before confirming.

6.2. Cancellation: If you wish to cancel your order, contact us as soon as possible. We will accommodate requests only if the order has not yet shipped. Orders in transit cannot be canceled.

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7. Contact Information

For any questions or assistance regarding shipping or tracking, please contact our customer service team. We are here to help!