Refund Policy

Hoor Beds Refund Policy

At Hoor Beds, we are committed to providing our customers with premium products and excellent service. We understand that sometimes a purchase may not meet your expectations, so we have created the following Refund Policy to make the process smooth and transparent:

1. Refund Period:
You may request a refund within 30 days of delivery from the date of purchase.

2. Eligibility Criteria:
To qualify for a refund:

• The item must be in its original condition, including all tags, packaging, and accessories.

• The item must not show any signs of use, damage, or alteration.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

3. Refund Process:

• Contact our customer service team within the 30-day period to request a refund.

• Provide your order number, item details, and reason for the refund.

• Our team will guide you through the next steps and provide instructions for returning the item if needed.

4. Refund Method:
Once the returned item is received and verified, your refund will be processed within 5 business days. The amount will be credited to the original payment method used for the purchase. Processing time may vary depending on your bank or payment provider.

5. Non-Refundable Items:
Certain items are non-refundable, including but not limited to:

• Beds or mattresses that have been used, damaged, or soiled.

• Items marked as “Final Sale,” “Clearance,” or purchased during special promotions.

6. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or issue a refund based on your preference.

7. Exceptions:
This Refund Policy applies to most purchases from Hoor Beds but may not cover specific promotions or special circumstances. Hoor Beds reserves the right to make exceptions or modify this policy on a case-by-case basis.

For any questions or assistance with refunds, please contact our customer service team. We are here to ensure your satisfaction!